Capturing Incoming Calls

To effectively manage your incoming calls, you may need to know additional details on call profiles and statistics. This information and much more can be provided by Telnet’s call reporting package.

How many calls received
Where those calls were answered
Where each call originated
When the call was received
How many callers received the engaged tone
How many callers gave up before their call was answered
The telephone number of any missed calls

This type of information is vital in monitoring the effectiveness of media and advertising campaigns, helping you to target your business more precisely and avoid wasting efforts in non-responsive areas.