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Horizon Features

Easy to Use Interface

How Does It Work?

Easy to use Interface

Horizon provides a broad range of call handling features that are accessed via the web. The dashboard gives you convenient access to information such as your call history, voicemail and recorded calls. Personalised settings are quick and easy to set, ensuring your calls are handled effectively.

Call Recording

Record inbound or outbound calls for compliance, customer service or audit purposes. This optional feature allows secure online access to file storage and retrieval of call details. You can set Horizon to record some calls, all calls or record calls on demand.

Administrator Interface

Horizon provides IT managers with a powerful administrative management capability while giving employees freedom to control calls quickly and effectively. Set up is quick and easy and you can choose to pass down control to the user or you can retain control of the individual user features.

Auto Attendant

You can use Auto Attendant to provide callers with call routing options for different areas of the business or create announcements to inform callers of details such as opening hours and website address when the office is closed.

Download Horizon Features in PDF format

1. Auto Attendant...This is a standard feature with the system which gives the caller options when they call in such as press one for sales or two for accounts

2. Call Recording...This feature can be on all the time or can be activated on demand press *1 and the conversation will be recorded back to the start.

3. You will be able to advertise your services as an alternative to 'music on hold'.

4. The handset can be taken away from the office and plugged into another broadband circuit and appear to be still part of the office...all costs for calls will be via the company billing. This can be abroad too.

5. The management information will show peak times of calls/calls missed/ and the amount of calls being made. This is a basic call logger

6. Mobile twinning...if a caller dials your DDI we can set your mobile to ring simultaneously

7. New numbers can be provided with different STD codes, therefore giving the impression that you are a local service within another town but all the calls will come through to your office.

8. Should there be a disruption to the office such as a flood or fire going onto the web portal either yourselves or Telnet can redirect calls to mobiles or a temporary landline so you do not miss calls.

9. Voicemails can be emailed to individuals in a ‘wav’ file format.

10. A 3 way Conference call can be set up from each handset or we can provide you with a DDI that will call up to 16 individuals within this ‘instant conference group. The system will manage the calling of all parties whether called from a mobile or an alternative landline.

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